Frequently Asked Questions

You can request a demo by clicking the "Request Demo" button on any product page or on the top navigation. You will be asked to provide your institution's details and the product(s) you're interested in. Our team will review your request and schedule a personalised demo with you.

Our products are designed to work independently or together. You can start with just SchoolClick for general management, or FeeClick for fee tracking alone. Many institutions start with one product and add others as they grow. Products integrate seamlessly when you're ready to expand.

We provide comprehensive data migration services to transfer your existing student records, fee history, staff information, and other critical data from spreadsheets, legacy systems, or paper records. Our team handles the entire migration process, ensuring data accuracy and integrity. You maintain full ownership of your data at all times.

While Click products are cloud-based and work best with internet connectivity, we've designed them specifically for institutions with varying connectivity levels. Our systems are optimised for low-bandwidth environments and include offline capabilities for critical functions. Data syncs automatically when connection is restored.

Our systems are compliant with international data protection standards including SOC 2 and ISO 27001. We perform regular security audits and maintain 99.9% uptime. Your institution's data is never shared with third parties and remains your property at all times.

We provide comprehensive onboarding training for administrators, teachers, and staff. This includes live training sessions, video tutorials, and detailed documentation. After launch, you get access to 24/7 support via phone, email, and chat. We also provide regular webinars and updates on new features.

Pricing is customised based on your institution size, number of students, and which products you need. We offer flexible payment plans including monthly and annual subscriptions. There are no hidden fees, and all updates and core support are included. Contact us for a personalised quote tailored to your specific requirements.

Yes! SchoolClick includes dedicated parent and student portals. Parents can view their children's results, attendance, fee balances, and receive school announcements. Students can access their timetables, assignments, and results. Access is secure with individual login credentials, and you control what information each user type can see.

We're confident you'll love Click, but we offer a 30-day money-back guarantee. If you're not completely satisfied within the first month, we'll refund your payment in full. We also provide a free demo and trial period so you can test the system before committing.